Returns & Exchanges

At SONSIE, we want you to love your skincare ritual; if you are not completely satisfied with your purchase, we offer a 30-day return window for all eligible products. Please ensure items are in their original packaging to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in your package.

3

Pack and Ship

Securely pack your SONSIE products in their original box, attach the prepaid label, and drop it off at any authorized carrier location.

4

Receive Your Refund

After our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing