Frequently Asked Questions

Everything you need to know about your SONSIE skincare journey.

Are SONSIE products suitable for sensitive skin?

Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective for all skin types, including sensitive skin.

Is SONSIE a cruelty-free brand?

Absolutely. We are committed to ethical beauty, meaning we never test our products or ingredients on animals.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by destination.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund within 30 days of delivery.

Are your product containers recyclable?

Sustainability is a priority for us. Most of our packaging is made from recyclable glass and BPA-free plastics. Please check the bottom of your product for specific recycling symbols.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.